BRICKLIVE - The UK’s largest LEGO exhibition - FAQs

FAQs

 

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  • What is BRICKLIVE?
    BRICKLIVE is a multi-day event filled with hands-on and interactive fun with LEGO®! Perfect for fans of all ages, BRICKLIVE is heaven for those who love the world’s most popular toy!
  • Where in the US is BRICKLIVE in 2019?
    BrickLive is at The Star in Frisco, Texas on January 26 and 27

    Check back for more locations in the near future.

  • Is there a VIP lounge at BRICKLIVE?
    There is a not a lounge for VIPs, however, the main concourse will offer plenty of refreshments and the 12,000-seat bowl will be open seating for those needing to take a break.

  • I have a question about my tickets or buying tickets?
    Please go to the Ticketing Questions category (down below).

  • How is the show structured? Can I leave early? Will I be able to come back into the event if I leave?
    Visitors may arrive and leave at any time within the booked session hours, as shown on your ticket. We will allow for re-entry, just make sure to have your ticket scanned on your way out if you are going to re-enter.

  • Will I still have to get in line to enter the show even though I've purchased my tickets online in advance?
     If you’ve purchased advance tickets to BRICKLIVE, you’ll skip the Box Office line and head to the entrance line!

    If you and your family arrive before the start of the session you will need to wait until the doors open, so you might prefer to arrive after the doors have opened.

    We strongly encourage purchasing BRICKLIVE tickets in advance! We cannot guarantee ticket availability the day of the event.

  • Can I bring a stroller to BRICKLIVE?
    Strollers are permitted at Ford Center. However, their use cannot inhibit guest movement or block any aisles. Smaller, umbrella-style strollers can be stored underneath a seat as long as it does not create an obstruction for other guests. Larger strollers can be checked at the Guest Services Center located on the concourse behind Section 127.

  • Can I bring a camera or video camera to the event?
    Yes! We encourage families to bring cameras to capture their experiences with hundreds of fantastic LEGO creations! Please note that cameras with lens longer than 3” are not permitted. Video cameras and the use of video capable devices including GoPro devices are also not permitted in Ford Center.

    Please note: There will be official press and media photographers at BRICKLIVE. If you do not wish to be photographed, please contact the organizers.

  • Will there be places to eat inside the event?
    There are general concessions open in Ford Center on the main concourse.

  • May my child attend the event without an adult?
    For the child’s safety, all children under the age of 18 should be supervised by an adult at all times during their visit.

  • What happens if I get separated from the rest of my party during the event?
    Lost children and guests should be taken to the Guest Services Center located on the concourse behind Section 127. Parents looking for a lost child should be directed to the Guest Services Center. For safety reasons, we are unable to make Ford Center-wide announcements for lost children or guests.

  • Can my child bring LEGO creations he/she created at home to BRICKLIVE?
    No, they cannot bring their own creations to the show. There are over 10 million LEGO bricks at the event to build with.

  • Can my child bring his/her creation(s) built at BRICKLIVE home with us?
    No, the creations made at BRICKLIVE need to be left at the event. At the end of each day, the bricks are taken apart so that they can be re-used for the next day’s visitors. Bags will be checked if any suspicious activity is reported.

  • Can I use my LEGO VIP card in the shop at the show?
    No, we do not accept LEGO VIP cards.

  • I need to collect my tickets, where do I do this?
    Please head to the ticket box office on site.

  • What time is the last entrance?
    You may purchase tickets to any session as long as they are available. You may enter the session you have a ticket for at any time during that session

  • My child is on the Autism Spectrum. What can you tell us about the lines and crowds at your event?
    BRICKLIVE is popular with all fans of LEGO and we are expecting a lot of visitors.

    We have a dedicated entrance for visitors with disabilities or on the Autism Spectrum.

    Within the event, there will be a range of activities happening throughout the day. Some of these will involve getting in line to take part in, but there will also be lots of areas dedicated to having big piles of LEGO bricks that people can just jump into and play with, with no arranged lines. Additionally, there will be lots of exhibition areas where models are on display which won’t have any lines, but which can get crowded as everyone wants to see the amazing things the Adult Fans of LEGO® have created from their own imaginations.

    Ultimately, we know that every child with autism is different and we encourage you to consider what will work best for your family.

  • I want to have a BRICK lane Stand, who should I contact?
    Please email info@bricklivegroup.com for more information.

  • How do I apply to exhibit my LEGO in the Fan Zone?
    Please email info@bricklivegroup.com for more information.

  • Will tickets sell out and why is it better to book in advance?
    We cannot guarantee tickets will be available at the door as in previous years the event has sold out! Go to our buy tickets page to buy your tickets today!

 

FAQs ticketing questions

 

  • I have not received my confirmation, my tickets have not arrived, I have deleted my confirmation, or I have a question about my ticket order?
    If you not received your confirmation or have ANY ticketing questions please contact ticketoffice@dallascowboys.net

  • Does my child need a ticket?
    If your child is under 2 years old, they will not need a ticket. Children aged 2 and above will need a ticket.

  • How much are the tickets and what are the opening times for BRICKLIVE?

    You will be able to access all the ticket prices on the Buy tickets page.

    The opening times for BRICKLIVE at The Star 2019 – Ford Center are:

    Saturday 26 January
    9am-7pm VIPs
    10am-2pm General Access Session 1
    3pm-7pm General Access Session 2
    Sunday 27 January
    9am-7pm VIPs
    10am-2pm General Access Session 1
    3pm-7pm General Access Session 2
  • Do you have concession tickets?
    No concession tickets are available for this event.
  • What is included in the VIP ticket?
    Fans who purchase a VIP ticket will have access to both sessions on the day that they purchase, with an early access in the morning session, as well as receive a t-shirt, gift bag and exclusive gift.

  • Are you offering Group Booking Discounts?
    At this time, we are not selling group tickets, but if you are interested please send your information including your group size to groupsales@dallascowboys.net
  • Will the event sell out?
    BRICKLIVE is an incredibly popular event. We strongly encourage purchasing advance tickets to ensure your admission to the event. We cannot guarantee tickets will be available onsite at the Box Office during the event – keep an eye on this site to check availability!
  • Can I just walk up to the entrance of the show with my ticket voucher?
    Yes, the bar code on your ticket will be scanned upon entrance.
  • I purchased tickets for the wrong day, can I switch my tickets?
    All ticket sales are final and non-transferable.
  • Can I buy a VIP ticket for a child and general ticket for an adult?
     To fully VIP ticket experience, we recommend purchasing the same ticket type for each person in your group. We are unable to give general ticket holders access through the VIP ticket entrance or allow in with an hour preview.  Please note that if a VIP and GA ticket are required these will need to be purchased on separate transactions.